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3244 Grey Hawk Ct. Carlsbad, California
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Frequently Asked Questions

Shopping with ExpressMed

Shopping online at is not only easy but is completely safe and secure. We utilize Secure Socket Layer (SSL) technology to encrypt your information entered when you place an order so that it is never at risk. We also do not store any credit card information on our site so all transactions are secure.

When you find the product you would like to purchase simply click on the "Add to Cart" button. The "Add to Cart" button can be found on most product search pages and on all quick look and product detail pages. After adding the product to your shopping cart, you can continue to shop for more products or proceed to checkout. When you have selected all items you want to purchase, click on the image of the shopping cart in the top right corner of the screen and click on the “Proceed to Checkout” button to complete your purchase. If you have a discount code you can enter the code in the "Enter discount code" box located in the shopping cart under Review & Payments and hit the "Apply Discount" button to ensure that the discount is applied to your order. If you already have already registered for an account with you will have the option to Login for an Express Checkout otherwise you can check out as a guest. It is encouraged to register on the Site so that you can take advantage of Express Checkout for all future purchases, along with easy order tracking, and auto-reorder functionalities.

If you have a discount code, you can enter it in the "Enter Discount Code" box located in the shopping cart under Review & Payments and hit the "Apply Discount" button to ensure that the discount is applied to your order. is required to charge sales tax on nonprescription orders shipped to addresses in the State of California, where our corporate headquarters is located. If you live outside of California you will not be charged sales tax on your order.

We respect your privacy, and act in accordance with relevant state and federal law. Please view our Privacy, Terms & Conditions page for more information.


Our standard shipping time is 3-5 business days. If you need your order faster, 2-3 expedited shipping is available.

We understand you need to receive your medical supplies as soon as possible. For your convenience most orders are processed as soon as possible and shipped out same day. Orders are shipped within 1-2 business days when placed after 2pm PST. Orders are not shipped on Saturday, Sunday, or National Holidays.

We process orders in the order they are received. If your order is placed before 2pm PST during normal business days (Monday-Friday), it will typically ship same day. All orders after 2pm PST are shipped the following business day. We have numerous warehouses across the country and some orders may ship the same day if received after 2 pm PST, but is not guaranteed.

We use the method that will get the order to you as quickly as possible! Most of our shipments are sent via UPS or FedEX. We also use UPS Mail Innovations and OnTrac for orders on a case by case basis.

Sometimes our emails end up in your spam folder. If you don't see anything in there feel free to call us at 1-877-822-2719 and we'll be glad to provide your tracking information!

Card Payments

When paying by credit or debit card, you will be asked to enter your card information during the Check Out process. You must enter the billing name and address and your CVV (security code) in order for your order to be processed. Billing name and address much match exactly with the information on file with your banking institution. If you are shipping to an address other than your billing address, you may have to approve that shipping address with your credit card company prior to placing your order. We do not accept orders placed with international credit cards. Orders with a billing address outside of the USA will be cancelled.

We currently accept major credit cards including Visa, Mastercard, Discover and American Express. You may also pay using your PayPal account by clicking on the “PayPal” button.

When you place an order with, you will receive an email order confirmation within a few minutes. Please ensure that you entered the correct email address and check your spam folder as it is likely the email was placed there by your email provider. Also ensure that you add the domain “” to your safe senders list with your email provider.

A card is charged only once the order ships. When you attempt to place an order with us, a hold is placed on your account for every attempted order until the order ships. If your credit card is declined, no order is created and the hold will disappear within 48 hours.

Product Returns

We want you to be fully satisfied with every product you purchase from ExpressMed. If you are not satisfied, you may return the item within 30 days for a full refund of the original purchase price, minus the shipping, handling and return shipping back to your original form of payment. However, there are some items that cannot be returned due to the nature of the item. See the Returns section for the full returns policy.

You can start a return by clicking here or calling 1-877-822-2719 to begin a return request within 30 days of purchase. Please have your Purchase Order number ready for reference.

Refunds are issued when your product has been received and accessed by our returns team, which can take up to 10 days. Typically, the funds will appear on your original payment method within 48 hours depending on your banking institution. You can call our customer service team at 1-877-822-2719 to check on the status of your refund. Remember to take note of your Purchase Order and tracking number to expedite the process.

ExpressMed has warehouses all over the country and we try to get our products to you as soon as possible. For this reason, your order may ship in multiple shipments and you may receive some products sooner than others. Keep an eye out for your order tracking information in your email or call us at 1-877-822-2719 to track your order.

The images on listings are for reference purposes only. Manufacturers provide us with images of products where colors, shapes, and additional products may be represented on an image but it does not necessarily indicate the contents of the listing. Always double check the product description to assure you are getting what you need.

General/Other Questions

We hold products in our US based warehouses which are manufactured in the United States and globally.

Our business hours are between Mon-Fri, 6AM – 5PM PST. You can reach by calling 1-877-822-2719, emailing, or live chatting us on Someone will assist you as soon as possible!

Absolutely, we encourage it! We appreciate you helping to make our online store even better by letting us know what products you want to buy. To request a new product simply email your request to, and we will work as quickly as possible to have the requested product added to the site. Make sure to check back in a few weeks to see if your product has been added.

Product-Based Questions

Yes, we do carry a diverse array of incontinence products and supplies that have different levels of absorbency and protection available to serve your varying needs. For briefs and protective underwear, we have a variety of boxers, briefs, liners, pull-on underwear, swim briefs, and even reusable types. Specifically for briefs, for example, we have the McKesson Ultra which offers a very high absorbency in people experiencing incontinence. The outer and inner materials of the briefs are specially designed to simulate the function of cloth to ensure greater comfort and enhanced discreetness. For liners, pads, and guards, we have booster pads and diaper doublers, mesh underwear, male guards and shields, pantiliners, belted undergarments, liners, and pads for women. 

We also have a multitude of useful products in the case of incontinence occurring, personal care and wipes such as cleaners, incontinence, diaper rash as well as skin protectant wipes are part of the range of products available. In addition, we also hold an assortment of underpads, bed and chair pads including mattress protectors, underpad holders, zipper mattress encasements, washable, reusable, and disposable underpads as well.

We also have products that can help lower the occurrences of stress incontinence in men. One of our popular products is the Cunningham Clamp that can help control male urinary stress incontinence. Visit our “Incontinence” page to view our products in detail and find the right one that suits your or your loved one’s needs.

To replace your teen’s diaper, first remove the used and soiled diaper. Next, begin by shifting and rolling your teen onto their side on a flat surface. Make a centerfold horizontally in the diaper like a “hotdog”, then slide it between the legs, while making sure that the tabbed side remains in the back of the product. Fan and spread the backside of the product across your loved one’s bottom, then roll them gently over onto the fanned-out diaper. Do ensure that the diaper is facing the right side before rolling, as it can be more troublesome to keep shifting and rolling your teen if any mistake is made before. Next, pull the front panel up and over the belly to properly fasten and secure the tabs. If the diaper is the right fit, the tabs should be adequately fastened and there must not be any minute or obvious gaps around the opened leg area of the product. Moreover, the core or main part of the diaper should be resting comfortably against the body and should not be hanging too low as well.

At ExpressMed, we have the DryTime Disposal Protective Youth Underwear, which offers comfortable and protective solutions for incontinence. The product boasts a soft waist and hip elastic feature to improve comfort and fit while wearing it. Its discreet white cover also features a non-moisture barrier while most importantly having the look and feel of underwear.

You should store unopened enteral feeding formula inside your home, away from the sun at room temperature. Before opening your tube feeding formula for use, do ensure the product is on date and not expired. Also, check that the top of the carton or can is clean and free of any foreign materials. Once opened, do not leave it exposed for a prolonged time, use it immediately. If it has been opened for longer than 24 hours, do not use the formula and do discard them.

After using, you have to store the opened carton or can by first covering it, then record the expiry date and refrigerate it. To use the remaining tube feeding formula again, remove the carton or can from the refrigerator for about 30 minutes before usage. It is essential to let the formula reach room temperature before use since the excessively hot or cold temperatures can destroy nutrients in the feeding formula and result in discomfort. Be reminded to keep your enteral feeding formula and other feeding supplies away from the reach of children and pets.

If you are looking for a tube feeding formula for yourself or your loved one, we have various products available for consideration on our website, under the “nutritional” section. We also hold the Nutren 2.0 Tube Feeding Formula which gives comprehensive liquid nutrients for those following a high-calorie diet or are restricted to a liquid diet. This product contains the full recommended daily consumption of 20 total crucial minerals and vitamins.

Rinse-free cleansing supplies consist of cleansers and body washes that can simply be applied to the skin and do not require to be washed off using water like a standard body wash. All you need to do is to apply the foam, gel, or liquid onto the skin and just let it work its magic. These no-rinse cleansing supplies are the ideal option for adults who are confined to their beds or have severe physical limitations as it is very challenging for them to shower or conduct body maintenance. These perineal cleansing products typically provide exceptional cleaning with a specially engineered formula to combat against bodily discharge and feculence attributed to incontinence. It is also particularly useful for those that want a small boost in hygiene in any part of their bodies during the day between their daily shower routines.

Here at ExpressMed, we hold a diverse variety of rinse-free cleansing supplies suitable for cleaning all regions of the body. One such product is the Dermarite PeriFresh No-rinse Perineal Cleanser which comes in a pack of six spray bottles for maximum convenience. It is a gentle skin cleanser that does not require rinsing after application on the skin. Merely spray on the odorous or soiled areas to full cleanse and get rid of the smell with the mild fragrance of the peri wash. The proprietary formula of the cleanser also consists of aloe that can moisturize as well as keep skin healthy and hygienic.

In general, each nutritional supplement drink will provide varied benefits, most are specially formulated to meet the specific dietary requirements in adults. Shakes also make an ideal option for those that face difficulties with chewing and swallowing. They also can give an extra nutritional boost to those experiencing malnutrition, involuntary weight loss, or on a fluid-restricted diet. 

For cancer patients, they might experience severe appetite loss attributed to the side effects of cancer treatment or symptoms from their disease. They can also find it challenging to eat solid foods due to other arising concerns such as vomiting, nausea, and having a sore mouth. In such cases, it is a particularly convenient and effective means of helping cancer patients meet their daily nutritional needs. These drinks can be consumed in replacement of normal meals with solid foods, or even between meals to increase the intake of energy.

Here at ExpressMed, we hold a diverse array of nutritional supplement drinks that specifically provide different nourishment to the body. One of the many products is the Pro-Stat Ready-to-use Whey-Based Liquid Protein Supplement that comes with a case of 96 packets. It has a grape flavoring which is a delicious favorite for many. The supplement consists of 11g of hydrolyzed whey-based liquid protein medical food which is free of sugar. The protein provided is essential in body maintenance, repair, and growth. Protein is present in most body cells and can aid in boosting the various functions to support the fight against cancer diseases.

A booster pad is designed to be used by inserting within a current absorbent product being used, like a pair of briefs, liner, or a pull-up. It can allow moisture to pass through once the booster pad is full with its “flow-through backing” function. It is an excellent option for people experiencing incontinence in giving an added layer of protection or security. For those who habitually sleep on their sides, it is also possible to shift the booster pad in any position to improve targeted absorption over the night. Even during traveling, it is much more convenient to switch out used booster pads with clean and new ones rather than changing a pair of briefs or linen in a public restroom. 

At ExpressMed, one product we have is the Attends Booster Pads which likewise, is used in combination with an absorbent product. When the booster pad has reached its maximum absorbent capacity, the porous backsheet will ensure the wetness flows through the pad into the protective underwear or any other protective product worn. In addition, the pad has a super fine absorbent core, in which its soft, cloth-like material calls for maximal comfort and discretion. To ensure the pad stays in place inside the undergarment, there is a full-length adhesive strip that helps to hold it in place regardless of any made movements. The booster pads are also individually wrapped to provide easy accessibility and improve the ease of convenience of using the product.

Thick water is a drink aimed at catering to people who experience difficulties in swallowing, also known as dysphagia. For others living with an acute gag reflex or any conditions that cause problems during drinking and eating, making thin liquids like water more viscous is easier to swallow for them. Additionally, the increased viscosity can mitigate the liquid from flowing into the trachea, giving rise to improved digestion and more satisfying meals. In turn, these seniors can stay hydrated better hence leading to better overall health and reducing the likelihood of illnesses. Thick water is easily accessible via pre-thickened water or thickening water from home with over-the-counter agents. There are a few thickening agents available, mainly distinguished as starch-based or gum-based thickeners.

While thickened water tastes similarly to bottled water or your regular tap water, the key difference lies in the texture and consistency. The viscosity is very comparable with that of aloe vera gel. Consuming thickened water can be more filling than usual as it contains main additives.

Thickened water products are widely available in most pharmacies or grocery stores. Here at ExpressMed, we have a diverse variety of thickened water available on our website. One such product is the Thick-It AquacareH20 Thickened Water, which comes in cases of 24 and only has five calories in every serving. It is manufactured with purified Artesian mineral well water, has a similar consistency to nectar while tasting natural with no additional masking agents or flavoring additives.

According to a study conducted in 2016, only about one to four percent of all available wipes such as facial wipes, baby wipes, and cleansing wipes are the flushable kind. However, even the study does not show the full picture of how exactly flushable the wipes are, and many cause problems in the wastewater system. Flushable wipes must be made from materials that can easily break down when flushed in the toilet. The fibers in the wipes should also be 100% biodegradable, free of plastic fibers that are commonly found in baby wipes as plastic cannot break down when flushed and may result in blockage in your wastewater pipelines. Upon accumulation, this can be a costly problem since you may need to engage a plumbing service to unclog your wastewater system.

Here at ExpressMed, we have the Medline ReadyFlush Biodegradable Flushable Wipes that are perfect for incontinence care and daily cleansing. The product is great for use at home by the bedside or in the bathroom. In addition, the flushable wipe provides deep and mild cleaning while looking after the skin’s tenderness. It is made using hydraspun dispersible cloth fibers that can break down immediately once flushed, though it remains strong when used for cleaning any part of the body. The wipes are moistened using a rinse-free formula which can clear up, moisturize and even soothe the skin. It is available in both scented and unscented options, check out all our flushable wipes here.

There are many types of wipes available that have varying properties to serve different purposes. For instance, there are scented or unscented options around, some can be flushed after use while others cannot. There are also options containing lotion or softening ingredients such as aloe vera gel.

 If you or your loved one has sensitive skin, it is strongly recommended to use the unscented type of hygienic wipes instead of the scented ones. This is because the scented ones usually contain heavy fragrances that can be irritable for highly sensitive skin. Look for hygienic wipes that are clearly stated to be suitable for sensitive skin or those that contain “skin smart” ingredients such as chamomile, Vitamin E, and aloe. These ingredients are especially useful for soothing sensitive skin and providing excellent cleaning properties for a deep and gentle wash. In addition, they can help reduce acne, mitigate damage to the skin, and combat free radicals as well.

Here at ExpressMed, we have the ABENA Pre-moistened Cleansing Wipes that are specifically designed to provide excellent cleansing in any region along the body. The proven formula consisting mainly of Vitamin E and aloe vera offers a refreshing fragrance, a feeling of freshness, and the gentleness required for body maintenance and hygiene. The product is the perfect accompaniment for ensuring cleanliness wherever you go while being skin-friendly and safe for use. You can find more of our hygienic wipes here under the “incontinence” section and the product type of “personal care”.

First aid kits are commonly misinterpreted as large bulky boxes that are a hassle to move around or store. However, this is not always the case as first aid kits can be customized to your needs or what you view as essentials. While the staple items should be present in every first aid kit, not all must be identical since the kit of a medic should not always be the same as that of a parent at home.

A first aid kit with the right supplies can help disinfect accidental cuts, reduce the likelihood of infections arising, and help to manage injuries like sprains. You never know when you ever need to use the first aid kit on yourself or others, that is why you should have one everywhere whether it is in your home, bag, or in your car. You can also help to prevent the aggravation of an injury and minimize the need to see a doctor at a clinic or hospital. This is very important especially when the injury is leading to significant blood loss. Another main reason is that having it at home can help to provide peace of mind. Do ensure to stock up on the required supplies within the first aid kit and that every member in the household is aware of its location. If unused for too long, the supplies may expire or reduce their effectiveness. Hence, it is crucial to maintain the first aid kit regularly by replacing and renewing certain items.

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