We want you to be fully satisfied with every product you purchase from ExpressMed. If you are not satisfied with your purchase, you may return the item within 30 days from the date of purchase for a full refund of the original purchase price, minus shipping fees and restocking fees (when applicable) to your original form of payment. Customer is responsible for return shipping fees.
All returns must have a Returns Authorization (RA) Number issued by ExpressMed.com. Any items returned without an RA Number will not be refunded.
After reading this entire return policy and confirming that your purchase is eligible for return, login to your online account to request a return authorization of your purchased item. You can also email us at CustomerService@ExpressMed.com or call us at (877) 822-2719 with the product(s) you need to return, your order number, and the reason you are returning the item(s).
We accept returns of items purchased on ExpressMed.com only when they are in their original manufacturer packaging, unopened, and in its new original condition within 30 days from the date of purchase. We will not accept any items if they have been opened, tried on, or have been partially used unless the product is proven to be defective.
Damaged or Defective Items
If you received an item and upon examination you find it to be damaged or defective, please contact us immediately. Do not refuse the delivery of your order, or attempt to return it yourself prior to contacting us. We will remedy the situation for you and provide you everything you need for the return and replacement of your order. We will not be able to refund your purchase if you do not contact us for a return authorization number prior to shipping back the product.
Please be advised that in the event you are requesting to return a damaged or defective item, pictures may be required for some items to substantiate the claim.
Troubleshooting a Device
Before deeming electronic devices defective, or if you are having difficulty with it, please reference the product manual for troubleshooting the device. If you review the product manual and still require additional assistance, please contact the manufacturer of the product directly for more details on how to resolve your issue, how to have the device repaired, or to receive a replacement.
Non-Returnable, Non-Refundable Items
There are some items that we cannot accept returns on due to the hygienic nature of the items, or applicable laws. We cannot accept returns for products that require prescriptions for resale or reuse.
Due to the sanitary nature of some items we sell, the following products are not returnable, including but not limited to: men's health items, erection pumps, incontinence clamps, tension bands, raised toilet seats and commodes, shower chairs, toilet frames, and other items of a sanitary nature. We cannot accept returns on these items even if they have been opened, but not used. If you are uncertain an item will work for you needs, please contact our customer service team, who will be happy to assist you in finding the correct product.
Please make sure to contact us immediately if you received an incorrect item or a product that was visibly damaged upon delivery.