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3244 Grey Hawk Ct. Carlsbad, California

ExpressMed Rewards Program FAQ

Your Frequently Asked Questions

The ExpressMed Rewards Program is ExpressMed's exclusive loyalty program offering three loyalty tiers. For every dollar spent, you'll earn one Express Point. As you progress through each tier of the ExpressMed Rewards Program, you'll unlock new benefits and prizes. Along the way, redeem your earned points for your favorite healthcare products, gift vouchers, and more.

There are various ways to earn points by taking actions. Some include, sharing on social, celebrating your birthday, signing up for ExpressMed's newsletter, and more.

You can create an account and sign up to ExpressMed's loyalty program by clicking the dashboard on the lower left hand of your screen or by clicking here

Perks: Each tier in the ExpressMed Rewards Program will unlock benefits such as free products, exclusive content, shipping offers and more. When you enter a new tier, you will receive an email notifying you of the perks you have unlocked. You can also view your available perks via the ExpressMed Rewards Program dashboard. Selecting a perk will display instructions for how to redeem the gift and these can be found on the dashboard under ‘Your rewards’.

Redeemable Rewards: As you accumulate Express Points, you can choose to redeem them for $10 vouchers. These vouchers will provide you with a promotional code that can then be applied at checkout as a discount on your next order. These vouchers can be redeemed via the ExperssMed Rewards Program dashboard.

$10 Vouchers: Once you reach eligible points, pre-set vouchers will appear redeemable under the ‘All rewards’ section of the dashboard. Simply click ‘View’ —> ‘Redeem’ —> the you can click ‘Apply code’ or copy and paste it at checkout.

Yes, all reward vouchers are subject to a 6 month validity once redeemed for points via the ExpressMed Rewards Program dashboard. After your redemption code has been issued via the dashboard, if the reward voucher or free gift is not used via our online store before the expiry date, the reward voucher or free gift will no longer be redeemable and the use period cannot be extended.

Your points can be viewed in the program widget here, and you will also receive an email notification when you have taken a new action and earned points.

You can get in touch with our customer service team by emailing us at support@expressmed.com, check if we’re available for live chat through www.expressmed.com, or call us at 1-877-822-2719. We are available Monday-Friday, 6AM-3:30PM PST.

The ExpressMed Rewards Program is only available to customers in the United States.

$10 Vouchers: Once you reach an eligible number of points, vouchers will appear redeemable under the ‘All rewards’ section of the dashboard. Simply click ‘View’ —> ‘Redeem’ —> then you can click ‘Apply code’ or copy and paste it at checkout. You can access your unclaimed rewards at any time under the section ‘Your rewards’ in your loyalty dashboard. This is where free gifts for entering a new tier will sit, along with vouchers you have redeemed for points. Both can be claimed by using the code provided at checkout.

Unfortunately not – you’ll only be eligible to receive points on purchases made after becoming a member. But we’ll gift you 50 points just for signing up!

There is no limit to the number of points you can earn, however points and rewards do have an expiry date.

Points: Express Points expire and are removed from your balance 12 months after the earn activity date. Your Express Points balance may go up or down on a daily basis as credits are earned or expire. ExpressMed Rewards Program members will unlock the next tier as soon as they have earned enough Express Points in the preceding 12 month period. Eligibility to upgrade is reviewed every day.

Rewards: All reward vouchers are subject to a 6 month validity once redeemed for points via the ExpressMed Rewards Program dashboard. After your redemption code has been issued via the Dashboard, if the reward voucher or free gift is not used via our online store before the expiry date, the reward voucher will no longer be redeemable and the use period cannot be extended.

In this case, please email support@expressmed.com with your order number, order email, and the email address associated with your loyalty membership and we will assist you in assigning the points manually.

Cancelled/refunded orders are not eligible to earn points, so points will be removed from your account after your order is cancelled.

Unfortunately no, FSA Market Rewards and ExpressMed's Rewards are two separate loyalty programs.

No, the ExpressMed Rewards Program is linked with your personal ExpressMed account. You will not need to create different accounts.

Customer Support

We’re here to help! Whether that’s finding the right product, or helping you on to our “AutoShip & Save” plans, we can help you over the phone!

Mon-Fri, 6AM - 3:30PM PST

1-877-822-2719

AutoShip & Save

Save yourself the time and hassle of ordering your repeat products. Set it up, we’ll ship it to you, and you never need to think about ordering again!

Learn more about AutoShip & Save

Rewards

Reward yourself with 1 point for every $1 spent. You can trade these in for discounts and coupons! You even accrue reward points on subscriptions!

Learn more about our Rewards Program
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